Priority Live Racing Web TV Service Frequently Asked Questions

Via Priority Live Racing Web TV Service website / Priority Speedbet

System Requirements

What are the system requirements to use Priority Live Racing Web TV Service via its website / Priority Speedbet?

Requirement details as below:

	PC / Mac	Android handset / tablet	iPhone / iPad
Operating system	Microsoft Windows 10 or Macintosh OS X 10.15	Android OS 7.0 or above	iOS 12.0 or above
Browser	Microsoft Edge 99+, Firefox 99+ or Google Chrome 99+, Safari 14+	Default browser
Screen resolution	1024 x 768 px or above	Optimized automatically
Internet connection	5.0Mbps or above	Wi-Fi or mobile network access

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User Guide
1. Login page
  
  1. Enter Login Name or Betting Account Number
  2. Enter password set up during Login Name registration
  3. Click to login
  4. Click to reset password if you have forgotten your password
  5. Switch to the Chinese version of the webpage
  6. Browse frequently asked questions
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2. Webcast page
  Live video - Hong Kong and overseas
  1. Enter Live Video page
  2. Program schedule
  3. Date
  4. Video Live Player
  5. Play
  6. Play in Picture-in-Picture mode (function availability depends on device / browser compatibility)
  7. AirPlay (depends on devices / browser compatibility)
  8. Play in full screen; press Esc to exit full screen mode
  9. Live video player setting (for video quality and streaming language selection)
  10. Select video quality and streaming language
  (quality: Auto* / HD / SQ / Data Saver; language: Cantonese / Putonghua / English)
  11. Multi-angled camera selection:
  - Paddock Cam 1
  - Paddock Cam 2
  - Happy Wednesday (HV)
  - Inside the Paddock (ST)
  - Track Entrance
  - Starting Gate
  - Main TV
  - Leading Horse (Coming Soon)
  - Patrol View (Coming Soon)
  12. Your IP address
  13. News such as live broadcast of overseas races; click for more details
  14. Switch to the Chinese version of the webpage
  15. Browse frequently asked questions
  16. Logout the service
  * "Auto" video quality setting is not available on Apple devices.
  
  Live video & Live audio - Mainland China
  
  1. Enter Live Audio page
  2. Enter Live Video page
  3. Play / Pause
  4. Live player setting* (for streaming language selection: Cantonese / Putonghua / English)
  Note *:
  - "Auto" video quality setting is not available on Apple devices.
  - "Live Sound" is not available in Mainland China
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3. How do I play live racing web TV via Priority Speedbet?
  Selected customers may refer to the steps below:
  1. Open a web browser, and then go to speedbet.hkjc.com
  2. Log in with HKJC Login Name or Betting Account Number
  
  3. Go to Racing section and click the Live Racing Web TV icon
  
  4. Player will open on a new window
  
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4. The webcast video does not play smoothly and the viewing experience is unsatisfactory, even though my computer/mobile device and internet connection have already met all the system requirements. How can I improve the viewing experience? The quality of webcast video is affected by internet connection speed, stability of network reception, login location and number of applications running. To improve, you can try:
  - Refresh the browser
  - Close unnecessary applications
  - Logout and then re-login to the service
  - Restart your device
  - Follow up with your Internet Service Provider on the internet connection speed and network reception issues
  - Switch to Live Audio if you are in Mainland China
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5. How to create a shortcut on home screen after logging into Priority Live Racing Web TV Service (hkjcwebcast.com) through Android/iOS App devices ? Steps to create a shortcut:
  
  (iPhone/ iPad)
  
  (Android devices)
  1. Samsung default browser
  
  2. Chrome (latest version)
  
  3. Firefox (latest version)
  
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